Privacy and Security Policy

Sim Home® has been committed to providing you with a high-quality shopping experience with respect for your security and privacy.

Sim Home is committed to respecting the privacy of our users and protecting your information. We strive to prevent unauthorized access or disclosure of information provided to us. This Privacy Policy describes our policies and practices with respect to your personal information.

Information we collect


In order to provide you with the best experience with our products and services, we collect various types of information, including both Personal Information and non-personal information. Personal Information is any information that can be used to identify you or link back to you.

Our Websites are not intended for children under 13 years of age, and we do not knowingly collect any personally identifiable information from children under 13.

While we strive to use commercially acceptable means to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. You can help protect your information by creating a strong password to access your online account and by accessing your account only through a personal computer or device, as opposed to public computers or public means.

Secure Ordering

  • Orders placed with SimHome are secure. SimHome's web servers are equipped with industry-standard data encryption technology that enables anyone using an HTTPS-compatible browser (such as Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer or Edge) to send and receive data from our servers in encrypted form.

  • All of SimHome's Internet hardware is maintained in secure facilities accessible only to authorized SimHome employees and representatives.

  • Most browsers give an indication that you have a secure connection by showing a closed lock in the address bar at the top of the browser window. In all cases, the displayed URL will show https instead of Http.

  • If you get a security error, it may be that you have an incompatible browser or you are behind a firewall that does not support encrypted transmissions. You may need to contact your ISP or system administrator to resolve these problems. Please feel free to place your order by phone at 800.000.000 Mon-Fri 6:00am - 5:30pm PT and Sat: 6:00am - 2:00pm PT. Unless otherwise stated, for National Public Holidays which don’t fall in Sundays, hours will be 6:00 am - 2:30 pm PT

Information Collected Automatically

When you use our Website, we automatically collect Operational Data and Usage Data.

Operational Data is information that is needed to provide you with Website functionality and includes such information as your IP address and your login information. Operational data also includes information you provide to us to accept, process and fulfill your orders for products and services.

Usage Data is information about how you interact with our Websites, such as click paths through our Websites, the operating system and device types you use to access our Websites, your IP address, and cookie information. Please see "Cookies and Other Tracking Devices" below for more information about browser cookies.